Help Center
Frequently Asked Questions
I'm new to crystals and don't know where to start. What should I do?＋
Just tell our AI crystal advisor what you'd like to improve — wealth, love, mood, work, anything. We'll recommend what genuinely fits your situation rather than letting you buy at random. Message us on WhatsApp (@qiyicrystal) anytime.
How do I cleanse my crystal, and how often?＋
For most crystals, moonlight (a full-moon night) or a clear-quartz cluster works well and is gentle. Avoid salt water and direct sun for softer or metallic stones. Once a month is plenty for everyday wear; cleanse sooner if it feels heavy after intense use.
Which hand should I wear it on — left or right?＋
A common guideline: wear it on the left to 'receive' energy (e.g. wealth, calm) and on the right to 'release' or project (e.g. protection, letting go). It's a guideline, not a rule — wear it where it feels right.
Why is rutilated quartz (titanium quartz) so expensive?＋
Its value comes from the density, thickness and clarity of the golden rutile threads inside — the finer and fuller the 'hair', the rarer the stone. Natural, well-formed pieces are limited, which is reflected in the price.
Do you ship to Hong Kong, Singapore and Malaysia?＋
Yes — with free international shipping. Delivery by SF Express is already included in our prices (minimum order NT$1,500 for overseas): Hong Kong arrives in 1–2 business days, Singapore & Malaysia in 2–5.
What currency will I be charged in?＋
Prices are in New Taiwan Dollars (TWD) and you pay by credit card online; your card issuer converts to your local currency automatically. Local prices shown on the site are approximate references.
Still have a question? Ask us on WhatsApp or see Overseas Shipping.